Away Home, a locally owned and operated Michigan business boasts decades of combined experience between its representatives. We’ve processed countless property losses as certified mitigation specialists, licensed builders, and insurance adjusters throughout Southeast Michigan. Our goal is simple: to connect you with your policy benefits and support you in achieving Away Home.
Our firm was founded by consumers of the insurance industry, just like yourself. Over the many years of assisting homeowners with their claims and even going through some of our own, it became apparent that a company needed to exist to fill the gaps that are often present when trying to handle a claim.
Why Should You Call Us?
It’s an unfortunate reality that many highly skilled and veteran insurance adjusters are either retiring or moving away from adjusting claims for the insurance companies. Frequently, policyholders are not being connected with the benefits they deserve within the policy that they’ve been paying for. Generally this oversight is unintentional – and borne from lack of experience. Working with Away Home connects you with industry experts that previously adjusted homeowner claims in Southeast Michigan that can assist you with your Additional Living Expense (ALE) or other homeowners claims needs.
Mission & Tenets
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Mission Statement - To help those in need by being honest, efficient, resourceful, and connecting the consumer with their policy benefits.
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Vision - To fill all of the gaps that often exist in every day homeowners claim handling and become a national agency that works with non-profit agencies.
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Tenets - Away Home employees honor the following tenets as a condition of employment.
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We're Here To Help - This is at the core of our being. Nothing is more rewarding than helping someone. Knowing we are making a positive difference, caring about our customers / their customer experience translates to a quality service and a quality way of life.
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We're Honest - The industry is fraught with dishonest contractors, insurance fraud, and misrepresentation. Although uncommon: we’ve even witnessed insurance representatives knowingly lie to the consumer to either get out of paying a known benefit or to protect their own ego. Our people sleep very well going against this grain. We’ll never tell you what you want to hear, only what you need to hear. Away Home has no commission structures and no referral fees are ever paid out, which provides the consumer with a peace of mind during consultation.
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We're Meticulous - Asking the right questions and setting the right expectations provides the best possible customer experience outcome. We are nothing without happy customers.
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We Persevere - Our work is difficult both mentally and emotionally. We are often working with people who are dealing with some of the worst days of their lives. Being strong and enduring through our customer’s insurance losses together builds teamwork and camaraderie.
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We Challenge Each Other - Every employee is encouraged to question and respectfully challenge another’s way of thinking. It’s how we continuously improve. That continuous improvement enriches our lives as well as the services we provide.
Property damage and/or an insurance claim is an overwhelming experience. Trust Away Home to provide you with a hassle-free process. To learn more about us, contact our experts today!